How to Process a Refund Without a Receipt

Please follow these instructions to process a credit card refund for a transaction that occurred On a previous day without a receipt:

 

1. Log into the POS system.

2. Go to the Operations screen by tapping the three lines in the top left corner.

3. Scroll down and select "Refund."

4. On the bottom right, select the appropriate refund type: "Refund without a receipt."

5. Enter the refund amount and select the payment type.

6. Type in the specific reason for the refund.

7. If the customer is physically present, they can tap their card on the reader.

8. If the customer is not present, you must manually enter the card number, CVV, and associated ZIP code.

9. Click "Process" to finalize the refund.